Data Privacy Policy
This Privacy Policy explains how SkyBet collects, uses, stores and protects personal information for users in Canada. We take your privacy seriously and describe here the categories of data we process, the purposes for which we use it, and the controls available to you. This page applies to accounts, play activity and services offered on our Canadian site and apps.
Types of data we collect
We collect information necessary to operate an online casino and sportsbook responsibly and to meet our legal obligations. This includes personal data, technical data and transactional records.
Personal data
Personal data covers identity and contact details such as your full name, date of birth, home address, email and telephone number. We also collect identity documents provided for verification, payment details needed to process deposits and withdrawals, and any correspondence you send to our support team.
Technical data
Technical data includes device information, IP address, browser type, operating system, device identifiers and geolocation signals used to confirm eligibility and prevent unauthorised access. We also log usage data such as pages visited and time spent on the site to help maintain and improve service performance.
Transactional data
Transactional data covers account activity, wagers, deposits, withdrawals, bonuses credited to your account, and any disputes or complaints. We retain this data for operational, reporting and audit purposes.
How we use your information
We use your information to create and manage your account, process payments, carry out identity checks, prevent fraud and money laundering, and provide customer support. Data also helps us monitor play for responsible gambling, investigate disputes, and comply with legal and regulatory obligations. Where permitted, we may use aggregated or anonymized data for research and product development.
Data protection practices
We implement technical and organisational measures to protect personal information, including encryption in transit, access controls and regular security reviews. Access to personal data is restricted to authorised staff and third-party providers who require it to perform services on our behalf. We maintain procedures to detect and respond to data incidents.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to operate the site, remember your preferences, provide secure login and measure site performance. Analytics and advertising partners may also place cookies. You can manage cookie preferences through our cookie settings and via your browser controls, though disabling some cookies may affect site functionality.
Information sharing and third parties
We share personal data with trusted third parties where necessary to operate the service, including payment processors, identity verification providers, fraud prevention services, analytics providers and customer support platforms. We may disclose information when required by law or to protect our legal rights. All third parties are required to handle data in accordance with applicable privacy standards.
User rights
Depending on local law, you may have rights to access, correct or request deletion of your personal data, and to object to or restrict certain processing. You can also withdraw consent where processing is based on consent. To exercise these rights, contact our support team via the in-site help centre.
Access, correction and deletion
We provide account tools to review and update certain personal details. For requests to access, correct or delete records not available in your account, contact support and we will respond in accordance with applicable privacy requirements. Some information may be retained if needed for legal compliance, dispute resolution or fraud prevention.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.