Terms and Conditions

These Terms and Conditions set out the rules that govern your use of SkyBet's online casino and sportsbook services in Canada. They explain the relationship between you and us, your responsibilities when using the platform, and the operational standards we follow. By creating an account and using our services you agree to comply with these terms and any additional conditions linked to specific promotions or products.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. Only one account is permitted per person. If we suspect unauthorised access, fraud, duplicate accounts, or other prohibited activity, we may suspend or close accounts while we investigate. We will retain or freeze funds as necessary pending investigation, verification, or to comply with legal requirements.

Eligibility requirements

To register you must meet local legal age and residency requirements for online gambling in your province or territory. We may require proof of identity and address before you can make deposits, place certain wagers, or request withdrawals. Accounts that fail verification or that appear to be linked to locations where our services are restricted may be suspended or closed.

Acceptable platform use

Our services must be used fairly and lawfully. You must not attempt to manipulate games, use bots, collude with other players, or otherwise exploit software faults. Money laundering, fraudulent behaviour, and any activity intended to deceive or gain an unfair advantage are strictly prohibited. We reserve the right to void bets, withhold winnings, and take legal action where there is evidence of prohibited activity.

General bonus and promotion rules

Promotions, welcome offers, and loyalty rewards are subject to separate terms that form part of these Conditions. Eligibility, wagering requirements, game contribution, maximum bet limits, and time limits will be set out in each promotion's terms and must be read before participation. We may refuse, cancel, or reclaim bonuses and related winnings where there is suspected abuse, duplicate accounts, or breach of promotion terms.

Deposits and withdrawals

We accept commonly used Canadian payment methods, including Interac and Visa Debit, subject to availability and identity checks. Deposits are normally processed instantly, but withdrawals require verification and may be subject to additional checks for security and compliance. We will attempt to process valid withdrawal requests promptly; however, processing times can vary by method and banking partner. Transaction limits and minimum amounts may apply and can be managed through your account settings.

Dispute resolution

If you have a complaint about your account, a bet, or a withdrawal, please contact our support team at [email protected]. We aim to resolve issues directly and promptly. If we cannot reach agreement, you may be referred to an appropriate independent dispute resolution service or consumer protection authority in your province.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be published on-site and, where appropriate, communicated to registered customers. Continued use of the platform after changes are posted constitutes acceptance of the updated terms, so please review them regularly.