Get in touch with our team
If you need help, our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us via live chat, email, or phone for practical guidance on verification, deposits and withdrawals, bonus enquiries, or device and browser compatibility. We aim to respond quickly and can direct more complex issues to specialist teams. For email requests, use the addresses below and check the table for phone and working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat in-app, typical response 5-15 minutes |
| General enquiries | [email protected], billing, verification and general account enquiries |
| Affiliate enquiries | [email protected], partner sign-up and commission support, typical reply within 48 hours |
| Phone | +1 604 237 4891, voice support and SMS, call-back available |
| Working hours | Mon-Sun, 07:00-23:00 PT, email responses usually within 48 hours, chat available during hours |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or cases that require explanations or supporting documents. Please email [email protected] with a clear subject line and include your up-to-date contact details and account information. Providing this up front helps us process your request faster and reduces follow-up, so attach screenshots or documents when relevant.
Submit your enquiry
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. For simple account or payment questions you’ll often hear from us the same day. More complex matters, such as verification, disputed transactions or investigations, may take longer depending on their nature and any third party checks involved. We’ll keep you updated at every stage.
Feedback
We’d love your feedback on SkyBet. Suggestions, ideas or bug reports help us improve the site. Every submission is reviewed by our team and used to refine features, fix issues and improve the user experience. Tell us what works, what doesn’t or what you’d like to see next. Your input directly shapes updates and makes the site better for Canadian players.